Shipping & Returns
I placed my order, so what next?
All orders are processed 1-3 business days. Please allow 1-3 days for payments to be processed. Once your payment is processed please allow 7-10 business days for your order to be prepared and shipped. Business days are Monday thru Friday. Saturday and Sunday are not business days. If a holiday falls on a week day, Monday-Friday, please exclude that from a business day.
Please be aware that during holidays orders can have a small delay due to a higher demand of orders. We will still work our very best to have your orders out as quickly as possible. If you do place an order and it past the 10 day processing period please contact our email: BYouCollections@gmail.com
You have 14 days from the day that your order is received to make a return. This is the day that we are notified by our shipping partners that the merchandise was delivered. Please keep in mind that 14 days does not include the time that you made the order.
If you receive an order and you are not satisfied please contact us @ our email: BYouCollections@gmail.com
If you are expecting a refund the merchandise must be unworn/unused. If we detect it has been worn/used we will not issue a refund. All items must be in the same condition that they were received, New, unused and unworn. Once we have inspected the item and come to our final decision we will email you. If the item passes the inspection you will relieve your refund. If the item does not pass our inspection you will not receive a refund.
If you purchased an item on sale you can only receive a refund for the amount that you paid. When making a return you are responsible for the shipping cost. B.Her is not responsible for return shipping fees.
If you received an item during a free shipping promo, you will not receive that money back in a refund. You will only receive what you have paid.
If B.Her has to send you any item again due to exchange or etc. the customer is responsible for shipping charges. This applies to any items purchased during a free shipping promo also.
Please keep in mind our shipping and refund policy. We are glad that you made the decision to be.
Thank you for your support.
If you have any other concerns or questions please feel free to contact us @ BYouCollections@gmail.com